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Customer Service and Support
Underpinning all successful trading solutions is a culture of premium service and
professional relationships.
Object Trading is committed to providing clients with world-class service and technical
support to ensure optimal product performance. Our client support covers the complete product
and service lifecycle, including:
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- solution identification, architecture and consulting
- pre-installation planning and implementation services
- proprietary system and multi-vendor integration services
- 24-hour global helpdesk staffed with professionals who are able to quickly and efficiently
respond to queries, track issues and provide resolutions whilst markets are trading
- online support site for release information, product documentation, issue tracking and more
- product specialists for regular upgrade, enhancement and solution planning
- product training
- expert software test professionals (including protocol certification tools and environments)
- issuing ISO certified test results
- fully managed and web-delivered monitoring services (including transactional flow monitoring,
system performance, security and availability, reference data comparison)
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| All our support sevices are designed to ensure that our clients have the most reliable and
highest performance trading solutions - bar none. |
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